tkapp's Privacy Policy
Your personal information is extremely important to us. Find out in detail in this document how tkapp collects, stores, and protects your data.
01 Introduction & Scope
tkapp is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes what kind of personal information tkapp collects, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties.
This Policy applies to tkapp's website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms of this Policy. You must be at least 21 years of age and must comply with tkapp's Terms and Conditions.
This Policy may be updated at any time. If there are important changes, we will notify you at your registered email address or announce them clearly on the website.
02 What Information We Collect
2.1 Information Collected Directly from You
When you create an account or use services on tkapp, we may collect the following information:
- Full name, date of birth, and national ID details (for identity verification)
- Email address and mobile number
- Residential address
- Payment information — details required for bKash, Nagad, Rocket, or bank transfers
- Account login credentials (stored in encrypted form)
- Support tickets and communication history
2.2 Automatically Collected Information
When you visit or use our platform, certain information is collected automatically. This includes:
- IP address and device identification information
- Browser type, operating system, and device model
- Time of site access, page views, and navigation patterns
- Information collected through cookies and similar tracking technologies
- User gaming activity and transaction history
We use cookies primarily to improve your experience, manage sessions, and ensure platform security. You can control cookies from your browser settings, though this may affect some services.
2.3 Information Received from Third Parties
Sometimes tkapp may receive information from third-party sources. For example:
- Verification information from identity verification service providers
- Transaction-related information from payment processors and financial institutions
- Risk assessment information from fraud prevention services
03 Purpose of Data Use
3.1 Core Service Operations
tkapp uses your information for the following purposes:
- Account registration, verification, and management
- Processing deposits, withdrawals, and other financial transactions (via bKash, Nagad, Rocket, or bank transfer)
- Providing gaming services and processing results
- Managing bonus and rewards programs
- Providing customer support — 24/7 live chat and email
3.2 Security and Compliance
Information is used to ensure the security and lawful operation of our platform:
- Preventing fraud, money laundering, and other illegal activities
- Verifying user identity and confirming age (minimum 21 years)
- Implementing and monitoring responsible gaming policies
- Identifying and preventing cybersecurity threats
- Meeting legal and regulatory obligations
3.3 Service Improvement
tkapp is committed to continuously improving its service quality. Information is used toward this goal:
- To evaluate platform performance and usability
- To plan new games and services
- To provide personalized experiences and relevant offers
- To identify and resolve technical issues
3.4 Communication and Marketing
With your consent, tkapp may contact you for the following purposes:
- Sending important account-related notifications
- Informing you about new promotions and offers
- Notifying you about important platform changes
- Responding to support tickets
You can opt out of marketing communications at any time. To do so, email [email protected] or change your preferences from your account settings.
04 Data Sharing Policy
tkapp does not sell or rent your personal information to third parties. However, information may be shared with our trusted partners in specific circumstances:
4.1 Service Provider Partners
We operate our services with the support of certain specialist companies. These include:
- Payment processing providers (bKash, Nagad, Rocket, and banking partners)
- Identity and age verification providers
- Data analytics and technology service providers
- Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others)
These partners operate under strict confidentiality agreements and may only use information for the specific services they provide.
4.2 Legal Requirements
Information may be provided to relevant authorities to meet legal obligations. In particular:
- To comply with court orders or lawful legal directives
- To assist in investigations of fraud or money laundering
- For national security or public safety needs
4.3 Business Changes
If tkapp undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify users in advance.
05 Data Security Measures
tkapp uses industry-standard technical and administrative security measures to ensure the safety of your information.
5.1 Technical Security
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Stored data is kept in encrypted form
- Passwords and sensitive credentials stored in hashed and salted form
- Regular security audits and vulnerability assessments conducted
- Firewall and intrusion detection systems to prevent unauthorized access
5.2 Administrative Security
- Only authorized staff may access personal information
- Employees receive regular privacy and data protection training
- Data access logs are recorded and monitored
- Confidentiality agreements signed with third-party partners
No data transfer over the internet is completely secure. We provide the highest level of protection, but a complete security guarantee is not possible. If you notice unusual activity on your account, contact [email protected] immediately.
06 Data Retention Period
tkapp retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
6.1 Active Account Data
All account information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, financial, and regulatory reasons.
6.2 Transaction Data
Records related to financial transactions — such as deposit, withdrawal, and bet history — are kept for as long as required by legal obligations and for the resolution of financial disputes.
6.3 Data Deletion Requests
You may request deletion of your personal information. However, some information may be retained for a defined period if required by legal obligations, ongoing disputes, or the need to ensure fair play policies.
07 Your Rights
As a tkapp user, you have the following rights over your own personal information:
7.1 Right of Access
You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.
7.2 Right to Rectification
If your information is incomplete or incorrect, you can contact us to have it corrected. Some information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information ("right to be forgotten"). However, if legal obligations exist, this request may only be partially fulfilled.
7.4 Right to Object to Processing
You may object at any time to marketing communications or certain types of data processing.
7.5 Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights or for any data protection related requests, contact us at [email protected] or through our 24/7 live chat.
08 Cookie Policy
tkapp uses different types of cookies. The purpose of each type is explained below:
8.1 Essential Cookies
These cookies are essential for the platform's core functionality. They are used to manage sessions, maintain login state, and ensure security. Without these cookies the platform will not function properly.
8.2 Analytical Cookies
These cookies are used to understand how users use tkapp. This information helps improve service quality.
8.3 Functional Cookies
These cookies are used to remember your preferences and settings, such as language selection and display preferences.
09 Protection of Minors
tkapp strictly provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.
If we find that a person under the age of 21 has opened an account on our platform, that account will be closed immediately and the related information will be deleted.
If you are aware of a minor's account, please let us know at [email protected]. For more information on responsible gaming, visit our Responsible Gaming page.
10 Policy Updates & Contact
10.1 Notice of Changes
tkapp may update this privacy policy from time to time. For important changes, we will:
- Send a notification to your registered email address
- Prominently highlight the change on the website
- State the date of the update at the top of the policy
If you continue using the platform after a change, you will be considered to have accepted the updated policy.
10.2 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali and English
Our support team aims to respond to all privacy-related requests within a reasonable time.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.